Fragmented Care & the No Wrong Door Approach - WNC Health Policy Podcast Ep. 20

An older person with long wavy gray hair and a dark plaid shirt stands in their living room holding an open front door and welcomes two visitors, one of whom is wearing a gray t-shirt with the word "Volunteer" printed on the back.

Image Credit: RDNE Stock project

North Carolina ranks 41st nationally on Long-Term Services and Supports, reflecting the fragmented system of care that many residents in WNC and across the state face when seeking help.

In this episode, we discuss the No Wrong Door (NWD) framework and how North Carolina is using it as a roadmap - although not yet a fully built system - to better coordinate services statewide, including in Western North Carolina, using the 4 NWD strategy areas: 

  • A Governing Body

  • Public outreach

  • Person-centered counseling

  • Streamlined access to services

Join us as we speak with longtime NWD consultant, Christina Neill Bowen, Catherine Zontine of the Lewin Group, and North Carolina’s current NWD grant program manager, Taylor Paré, about what No Wrong Door is, the crucial work of our Area Agencies on Aging and those coordinating care, and what our state can look to moving forward.

Interested in getting involved? Partners and providers across North Carolina are encouraged to explore referral pathways and partnerships in their region and connect with the NWD team to share insights, identify gaps, and learn more about participating in the Governing Body or broader No Wrong Door efforts. Learn more at nwd.acl.gov or email Taylor Paré (tpare@unca.edu).

To learn more about a different initiative with the same name as the federal framework that is active in WNC, “No Wrong Door for Support and Recovery” is a program in Macon County, NC offering services to support persons who are transitioning from detention or treatment facilities, provides community based peer support, family support groups, one on support for those who struggle with substance use and/or mental health issues.

Listen via the audio bar above, or via Apple Podcasts or Spotify

About the WNC Health Policy Podcast: In each installment, we speak about different public health strategies for improving health and well-being in Western North Carolina (WNC). The WNC HPl is a collaboration between the NC Center for Health & Wellness at UNCA and MAHEC, with generous support from the Dogwood Health Trust.

Individual opinions, findings, conclusions, or recommendations expressed in this podcast are those of the author(s)/interviewee(s) and do not necessarily reflect the view of the WNC Health Policy Initiative or its host institutions of the University of North Carolina Asheville (UNCA), Mountain Area Health Education Center (MAHEC) or our funders.


Transcript (coming soon!)

AR: Andrew Rainey (WNC HPI)

AA: Guest 1 (Organization) 

BB: Guest 2 (Organization)

CC: Guest 3 (Organization)


INTRO

[intro sound cue]

AR: Voiceover or host in bold

AA: Guest speaking is unbolded. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."


BB: Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."

AR: Voiceover or host in bold

AA: Guest speaking is unbolded. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.


BB: Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."

 

SECTION HEADING

AR: Voiceover or host speaking in bold

AA: Guest speaking unbolded 

AR: Voiceover or host speaking in bold

AA: Guest speaking unbolded

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No Wrong Door in North Carolina: Connecting Services for WNC and Beyond

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WNC HPI 2025 Year in Review!