Resources for Beneficiaries

Get Free Help:

• ePASS (epass.nc.gov) for Food & Nutrition Services (FNS) and Medicaid

  • Upload documents, apply for benefits and services

  • Enhanced account: Report changes and view case details

• NC Medicaid Ombudsman: 1-877-201-3750

  • Get help understanding Medicaid and NC Medicaid Managed Care

  • Get help solving problems with your provider or health plan

• Legal Aid of North Carolina

  • Free legal help for denial, termination, reduction or overpayment of benefits for many federal programs

  • Legal Aid NC toll-free hotline: 1 (866) 219-LANC (5262) 9:00 AM – 3:00 PM, Monday – Friday

• Call 2-1-1

  • Free help with “food, shelter, energy assistance, housing, parenting resources, healthcare, substance abuse, as well as specific resources for older adults and for persons with disabilities, and much more.”

• NC Navigator Consortium

  • Free help finding coverage

• NCCare360

  • Free help finding coverage and local services

• MANNA FoodBank:

  • Serves as a primary regional hub for food security and SNAP/FNS guidance in WNC

  • Food helpline: 828-290-9749

  • MANNA FoodBank NC SNAP Guide

• 5QHealth Coverage Keeper: Information, tools, and a customized checklist builder to help keep your Medicaid and SNAP benefits
  

Official Medicaid and SNAP Information

• NC Medicaid

  • Medicaid Beneficiaries Main Information Page

  • HR 1 Medicaid Changes Information Page

  • Overview of the different Medicaid Plans: Compare health plans

  • Medicaid Application Assistance: Find a NC Medicaid Ambassador

  • NC Navigator – Affordable Health Coverage: Let's Find It Together (ACA or Medicaid)

  • Finding A Caseworker:

    • Use DSS County List - Front desk worker should be able to identify your case worker based on your information. Local DSS Directory | NCDHHS

    • Medicaid Service # 888-245-0179

• NC SNAP

  • Food and Nutrition Services (Food Stamps) Main Information Page

  • HR1 Changes to Food and Nutrition Services

  • Work Requirements for Able-Bodied Adults Without Dependents

    • What You Need to Know: SNAP Work Requirements

    • Are You Exempt from SNAP Work Requirements?

    • Navigating SNAP Work Requirements

• USDA SNAP

  • Main Information Page

  • Applicant/Participant Information Page

NC Justice Center Medicaid Publications

• North Carolina Health Insurance Eligibility for Immigrants

• Know Your Benefits: Pregnant Women

• Know Your Benefits: Human Trafficking Survivors

• Know Your Benefits: Survivors of Domestic Violence

• Know Your Benefits: Children

• Know Your Benefits: Refugees and Asylees